Privacy Policy

This Privacy Policy explains how LLP “PETRO BIRCH” (“Petro Birch”, “we”, “us”, “our”) collects, uses, shares and protects personal data when you visit our website petrobirch.kz (the “Site”) or otherwise interact with us.

By using the Site or contacting us, you acknowledge that you have read and understood this Privacy Policy.

  1. Who we are

Controller / operator of the Site

LLP “PETRO BIRCH”
7/1 Vokzalnaya Street, 090000 Uralsk
Republic of Kazakhstan

Email: petrobirch.kz@gmail.com

We are responsible for deciding how and why your personal data is used in connection with the Site and our business relationships.

  1. Personal data we collect

We may collect and process the following types of personal data.

2.1. Information you provide to us

When you use contact forms on the Site, request a quote, send drawings, email or call us, you may provide:

  • name and surname;
  • job title and company name;
  • business contact details (email, phone, address, country);
  • contents of your message or enquiry;
  • technical requirements, drawings, cutting lists and other project details;
  • information in CVs or job applications if you apply for a position;
  • any other information you choose to include in free‑text fields.

You do not have to provide this information, but without it we may not be able to answer your enquiry or work with you.

2.2. Information collected automatically

When you visit the Site, we may automatically collect:

  • IP address and approximate location;
  • device type, browser type and settings, operating system;
  • date and time of access;
  • pages visited, time spent, links clicked and navigation paths;
  • the website that referred you to us (if any).

This data is typically collected via server logs, cookies and similar technologies (see section 4).

2.3. Information from other sources

We may receive limited personal data from:

  • colleagues or business partners who introduce you to us;
  • logistics providers or other service providers involved in our cooperation;
  • public sources such as company registers or professional profiles, where allowed by law.
  1. How we use personal data

We use personal data only for legitimate business purposes, including:

  1. Answering enquiries and providing support
    • responding to questions about our plywood products and services;
    • preparing and sending quotations, offers and technical information.
  2. Preparing and performing contracts
    • evaluating technical drawings and specifications;
    • processing orders, manufacturing and delivering products;
    • providing service solutions such as cut‑to‑size or furniture parts;
    • handling payments, warranty and after‑sales communication.
  3. Operating and improving the Site
    • operating and maintaining our online services;
    • monitoring performance and troubleshooting issues;
    • protecting the Site and our systems against misuse or attacks.
  4. Business operations and compliance
    • maintaining accounting and business records;
    • complying with legal, regulatory and tax obligations;
    • establishing, exercising or defending legal claims.
  5. Business development and communication
    • contacting you about products, services or updates that may be relevant to you in a professional context;
    • managing relationships with customers, suppliers and partners.

Where local law requires a specific legal basis for processing, we rely on one or more of the following:
(i) your consent (for example, where you sign up to certain updates),
(ii) the need to perform a contract or take steps at your request,
(iii) compliance with legal obligations, and/or
(iv) our legitimate interests in operating our business, communicating with business contacts and improving our services, provided that such interests are not overridden by your rights.

  1. Cookies and similar technologies

4.1. The Site may use cookies and similar technologies to:

  • make the Site function correctly and securely;
  • remember your preferences (such as language);
  • understand how visitors use the Site in order to improve it.

4.2. You can control cookies through your browser settings (for example, to block or delete them). If you do so, some parts of the Site may not work properly.

4.3. Where we use third‑party analytics or other tools that set cookies, we may display a cookie notice or banner with more information and, if required, ask for your consent.

  1. How we share personal data

We do not sell or rent your personal data. We may share it only with:

  1. Service providers
    Companies that help us operate our business and the Site, such as IT hosting, email and communication tools, analytics, security providers and professional advisers (lawyers, auditors, consultants). They are allowed to use personal data only to provide services to us and must protect it appropriately.
  2. Business partners
    Logistics companies, customs brokers, agents or distributors, to the extent necessary to process orders, deliver products or provide services in your region.
  3. Authorities and other parties
    Public authorities, regulators, courts or similar third parties where required by applicable law, legal process or to protect our rights, safety, customers or the public.
  4. Corporate transactions
    Potential or actual buyers, investors or other parties in the context of a merger, acquisition, restructuring or sale of assets, subject to appropriate confidentiality protections.
  1. International transfers

We operate globally. Your personal data may be stored or processed in countries other than your country of residence.

Regardless of where processing takes place, we aim to protect personal data in line with this Privacy Policy and take reasonable measures to safeguard it, for example by:

  • carefully choosing service providers;
  • using contractual protections where appropriate;
  • limiting access to those who need the data for legitimate purposes.

If your local law gives you specific rights regarding international transfers, you may contact us for more information.

  1. Data retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Policy, or as required by law.

In practice, this usually means:

  • enquiries and routine business correspondence – for as long as we maintain an active relationship with you or your company, and for a reasonable period afterwards;
  • contract and transaction records – for the period required by commercial, tax and accounting rules;
  • technical logs – for a shorter period, typically up to 12 months, unless needed longer for security or legal reasons.

When data is no longer needed, we will delete it or anonymise it safely.

  1. Your choices and rights

Depending on your country and local laws, you may have some or all of the following rights regarding your personal data:

  • the right to request information about whether we hold personal data about you and, if so, to receive a copy;
  • the right to ask us to correct inaccurate or incomplete data;
  • the right, in some cases, to request deletion of your personal data;
  • the right to request that we limit or restrict how we use your data;
  • the right to object to certain uses of your data, in particular where we rely on our legitimate interests;
  • the right to withdraw your consent where we rely on consent (this will not affect processing carried out before withdrawal);
  • the right to complain to a data‑protection authority in your country, where such a right exists.

You can exercise these rights, or ask any questions, by contacting us at petrobirch.kz@gmail.com. We may need to verify your identity before responding.

  1. Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include, for example, access controls, secure systems and staff awareness. However, no system can be guaranteed to be completely secure.

  1. Children

The Site and our services are aimed at adult business users and professionals. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us and we will delete it as soon as reasonably possible.

  1. Third‑party websites

The Site may contain links to websites or services that we do not operate. We are not responsible for their content, security or privacy practices. We encourage you to review the privacy policies of any third‑party sites you visit.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do so, we will change the “Last updated” date at the top of this page.

We recommend that you review this page periodically. If we make significant changes, we may also notify you by other appropriate means. Your continued use of the Site after an update means that you have read and understood the revised Policy.

  1. Contact

If you have any questions, requests or concerns regarding this Privacy Policy or our handling of personal data, please contact us at:

LLP “PETRO BIRCH”
7/1 Vokzalnaya Street, 090000 Uralsk
Republic of Kazakhstan
Email: petrobirch.kz@gmail.com